In this scenario, a full farm backup failed because the backup of the "SharedSearchIndex" failed.
Error: The backup/restore job failed. In order to rerun the backup/restore the timer job must be deleted from the Timer Job Definitions page. Failure Message: The backup job failed. For more information, see the error log that is located in the backup directory.
Central Administration > Operations (Tab) > Backup and Restore (Heading) > Backup and restore job status
Error: Object Shared Search Index failed in event OnBackupComplete. For more information, see the error log located in the backup directory. WebException: The current operation timed-out after 3600 seconds.
Central Administration > Operations (Tab) > Backup and Restore (Heading) > Backup and restore job status
Error: The Backup/Restore job has the status of "Failed"
Central Administration > Operations (Tab) > Global Configuration (Heading) > Timer job status
Solution:
This issue may be caused by a timeout. To resolve this issue, there are a few steps. First, any time a SharePoint Backup/Restore job fails, you must delete the failed timer job definition, otherwise subsequent backup attempts will also fail.
Second, take an inventory of scheduled jobs that are running on the farm, including incremental crawl schedules, SharePoint backup scheduled tasks, and Enterprise Backup jobs (e.g. Symantec BackupExec, Networker, etc..). Measure how much time incremental crawls are taking to run. Also, measure how much time the backup is taking to run. Determine what time the backup job needs to start. Keep in mind that if an enterprise backup solution is backing up the SharePoint backup files, then the SharePoint backup should COMPLETE before the tape backup job begins.
If necessary, adjust the scheduled jobs so that the crawls are not interferring with the backup job.
Steps:
1. Delete the Backup/Restore timer job definition.
Central Administration > Operations (Tab) > Global Configuration (Heading) > Timer job definition
2. Adjust the start time of the incremental crawl. Make sure the schedule is set up in a way that the incremental crawls complete at a time that is earlier than the start time of the scheduled task that runs the backup job.
For example, if the incremental crawl takes less than an hour to run, and the the backup job is scheduled to run at 8:00 PM, then schedule the last incremental crawl to occur at 7:00PM.
SSP Administration > Search (Heading) > Search Settings > Content sources and crawl schedulesContent Source > Edit > Crawl schedules
3. If necessary, adjust the start time of the scheduled task that runs the backup
Start > Settings > Control Panel > Scheduled Tasks
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